FAQ

Frequently asked questions

Below you'll find answers to questions that new customers frequently ask. If you still have questions, send an email to [email protected].

Minimum Orders

What is the minimum order for custom uniforms?

There is no minimum order. You can order as few as one (1) item if needed.

Do you offer free shipping?

Yes. Orders with 24 or more pieces shipping to the same address qualify for free shipping.

If fewer than 24 pieces ship to an address, a shipping fee applies:

Fewer than 24 pieces: $15
Fewer than 12 pieces: $20
Fewer than 6 pieces: $30

Can we combine different orders into one shipment to avoid shipping costs?

Yes. You can group orders so more pieces ship to the same address (for example, shipping everything back to your facility). Please note: if you choose to group shipments, your order will ship when the last item in the grouped shipment is complete.

Production Time + Shipping

How long will it take to receive my orders?

Production time depends on the product type and where you are in the process (art approval, sample approval, roster/sizes, and final proof approval).

Many orders are delayed during the proofing stage. If proofs are approved promptly, production and shipping typically take about two-three weeks. During busy seasons, timelines may vary.

For the most accurate timeline, refer to the dashboard in our customer portal. The current shipping estimates are updated based on current production capacity.

If you have an event date (tournament, homecoming, season opener), share the date and ship-to location so we can plan backward and try to keep you on track.

Can you rush an order?

Rush options may be available depending on the product and production schedule. If you have a hard deadline, send us your event date and what you need — we'll confirm the best path.

Reorders + Late Adds

How quickly do reorders ship?

Reorders (late adds, replacements, extra players, etc.) depend on the exact item and whether anything changes (numbers/names, sizing, fabric availability, or design updates). Send your original order reference and add-on details, and we'll confirm the reorder timeline.

How do we place a reorder or add late athletes?

We offer a simple re-order process that carries your original order's artwork and details over cleanly. Re-orders are always tied to their original order for tracking and reference purposes.

Samples + Sizing

Do you offer uniform samples or sizing samples?

Yes — we strongly recommend that team dealers order samples, size runs, and swatch booklets. These tools help you (and your customers) confidently choose the best options by confirming fabric, fit, and overall quality before placing a full team order.

You'll find easy links to these resources in our customer portal under the Sales Resource section. Samples and size runs can be customized, and discounts may be available based on your needs.

Dealer Programs + Branding

Can dealers use their own brand and labels?

Yes, that's what we do! We provide white-label products, uniforms and online team builders to support dealer branding so dealers can present uniform programs under their own brand and logo.

Do you sell directly to teams or only through dealers?

We don't sell to end users. Orders from 2HE are available only to registered resellers within their state. Reseller registration is required for both purchasing and tax purposes.

Uniform programs are primarily served through our dealer network. If your team reaches out to us directly, we'll help connect you with the appropriate purchasing path, which may include a dealer partner.

Online Uniform Builder

Do you provide an online uniform builder?

Yes — 2HE offers a state-of-the-art online uniform builder and ordering tool designed to make uniform ordering easier and more accurate. It reduces back-and-forth by keeping order details organized in one place.

What can the online uniform builder do?

The builder can help with:

Providing dealers with a dealer-branded e-commerce site for their end users
Collecting roster details (sizes, quantities, player info)
Organizing styles, logos, and artwork
Checking production status and delivery updates
Keeping a consistent process for re-orders and add-ons

Can customers pay online with a credit card?

Yes. Online checkout and credit card processing are available, and we recommend using it. It makes ordering easier for both the team dealer and the end user. We can help you choose the best payment setup for you and your customers.

Products + Sports

What sports and programs does 2HE manufacture uniforms for? We manufacture uniforms and program apparel for nearly any sport. If you tell us your sport/program and level (youth, middle school, high school, etc.), we'll recommend options and fabrics that fit your needs.

Examples of our most popular programs include:

Hockey
Basketball
Band uniforms
Football
Baseball/softball
Soccer
Volleyball
Track
Cheer
Wrestling
Spirit wear

Manufacturing, Tariffs, and Duties

Where is 2HE manufacturing located?

2HE's manufacturing facility is located in the Dominican Republic.

Will I need to deal with tariffs or duties?

Our production facility is located in a free trade zone, so you won't deal with tariffs or duties. We also offer 2-day shipping to the U.S. to keep delivery fast and reliable.

Where is 2HE located in the U.S.?

Our customer service and sales headquarters is located in the St. Louis, MO metro area. Unlike most overseas suppliers, our ownership is present in both locations—resulting in tighter communication and fewer layers between you and your products.

2HE also has sales representatives covering the U.S. If you'd like a local representative to help with ordering, samples, or portal support, let us know and we'll connect you.

Artwork + Proofs

What artwork files do you need for logos and designs?

Vector files are best (AI, EPS, or PDF). If you only have a PNG or JPEG, send it—we'll tell you if it's usable or what's needed to recreate or clean it up.

How do proofs and approvals work?

Before production, you'll receive proofs to review key details (art placement, spelling, numbers/names, colors, and sizing where applicable). Production begins after final approval.

Can I start the artwork process before my roster is finalized?

Yes. If you know you'll be placing an order but don't have final artwork ready, you can submit an art request in the portal before you have the full roster and sizing details. This helps get the project moving while you finalize the remaining information.

Become a 2HE Dealer

How do I get started?

Visit the 2HE Sportswear homepage and click Become a Dealer.
Complete the dealer application form.
Within 24–48 hours, you'll either:
be approved and able to log in to our customer dashboard, or
hear from a 2HE team member if we need additional information.
Once approved, you'll receive an onboarding email. Your sales representative will also reach out to see if you'd like to schedule an onboarding call.

That's it — once you're logged in, you can start ordering right away.